What is KYC?

This refers to 'know your customer’ procedures. It refers to the verification process and encompasses identity, address and age checks.

What are the Company's KYC Processes?

At the point of reaching €2,000 in cumulative deposits and withdrawals, in accordance with the Malta Gaming Authority (MGA), we would require one of the following documents from you which can be provided through the document uploader in the KYC tab.

CATEGORY A - Identity Verification

• Passport; or
• Driving Licence; or
• National Identification Card (photographic)

CATEGORY B - Address Verification

• Utility Bill - such as water, gas or electricity bill (received within the last 6 months); or
• Copy of Bank Statement - (less than 6 months old)

In certain circumstances, on a risk-based approach, we may ask you to provide us additional documentation to verify your sources of wealth and/or funds, by providing us with documentation such as payslips, bank statements or other documentation that are relevant to your personal financial circumstances.

Your privacy is taken very seriously. You can rest assured we will only use the requested data for compliance purposes. Your documents will be treated with the highest degree of confidence and we will process and store these documents according to the requirements of the General Data Protection Regulation and in line with our Privacy Notice.

What is KYCQ?

Know Your Customer Questionnaire, or KYCQ for short, is one part of the KYC process. It involves a simple questionnaire to gain an overview of a player’s sources of income, for example, salary, business profits and so on.

Once the questionnaire is completed, we may need specific supporting documents. These will vary, depending on the answers given.

Which documents are required?

This varies depending on your answers to the questionnaire. If your main Source of Wealth is:

• Full time employment - then we would need to receive your latest payslip. • Savings - then we will need a copy of a bank statement which shows sufficient funds that is proportionate to your gaming spend and which shows affordability. • Business Profits - then we would need to see evidence that you are the owner of the company, and evidence of dividends/profits transferred to your personal account from which you have deposited with us. • Sale of an Asset - then we would need proof of sale (such as an invoice or a signed contract) and evidence of funds being received from that sale.

What if I have multiple incomes?

For players with multiple incomes, additional documents may be required. Filling in the questionnaire will let you know which documents you’ll need to provide.

Why do I need to do this now?

When a player deposits or withdraws a cumulative total of €2000 within a 180 day period (your account currency is calculated in the Euro base currency), this will automatically trigger the KYC process.

These automated checks help responsible gaming operators like us manage our EU regulatory obligations whilst keeping our players safe.

What is AML?

Anti-Money Laundering, or AML for short, refers to the process we use to ensure player accounts are free from any suspected criminal activity.

The KYC Questionnaire process plays a big part in helping us to ensure that we keep the gaming industry free from Terrorism funding and from persons intending to Launder funds through the entertainment industry.